Something we haven’t covered?

There are several ways you can reach us. Our customer care service is available for you:
Monday to Friday, 9 a.m. to 6 p.m.

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Send us an SMS
Chat to our IQOS Experts in real time (+41798078858). Just send them a message and they’ll say hello within seconds.
SMS us
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Send us an email
Write to us (contact.ch@iqos.com). Our inbox is never too full.
 
Email us
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Book a phone appointment
Avoid waiting on the line. Click here and select your preferred slot. One of our experts will call you back.
 
Get in touch
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Give us a ring
 
Would you prefer to talk over the phone with us? Call our phone support line (0800 050 000*) and you will be connected directly to an IQOS Expert.
Get in touch

*Some fees may apply, please speak to your network operator.

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Store locator
 
Find your closest IQOS Boutique and all different IQOS points of sales in your area.
 
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Use our live chat
 
Chat to our IQOS Experts in real time. Just give them a message and they’ll say hello within seconds.
Let's chat
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Certified Swiss Customer Service Excellence, among the best in Switzerland.

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